RETURNS & REFUND POLICY

At Paws Fantasy Travel, every portrait is custom-created specifically for your pet. Because each order is personalized, our return and refund policy differs from that of mass-produced retail products.

ORDER CANCELLATIONS

Orders may be canceled and fully refunded prior to the start of artwork creation.

Once artwork creation has begun, cancellations may no longer be eligible for a refund because production resources have already been committed to your custom portrait.

PROOF REVIEW & REVISIONS

Customer satisfaction is extremely important to us. Prior to final production, customers have the opportunity to review their portrait and request revisions during the proofing stage.  Up to three rounds of minor revisions are included at no additional charge.

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Examples of minor revisions may include:

• Small color adjustments
• Minor sizing adjustments
• Minor detail corrections

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Requests that substantially change the original order, such as changing the destination, replacing the source photograph, or adding additional pets, will require additional charges.

FINAL APPROVAL

Once a customer provides final approval of the artwork, production begins.

Because the artwork has been approved by the customer, refunds are generally not available after final approval has been given.

DAMAGED OR DEFECTIVE ITEMS

If your portrait arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery. Please include:

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• Your order number
• A description of the issue
• Clear photographs showing the damage or defect

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We will review the situation and work with you to provide an appropriate resolution.

LOST SHIPMENTS

If a shipment is lost in transit, please contact us and we will work with the shipping carrier to investigate the issue and determine the appropriate next steps.

CUSTOMER SATISFACTION

Our goal is to create a portrait you will be proud to display for years to come.

If you have concerns regarding your order, please contact us as soon as possible. We are committed to working with our customers to achieve a fair and reasonable resolution whenever possible.

CONTACT US

Questions regarding returns, refunds, damaged shipments, or order concerns may be submitted through our Contact Us page.